Bloomberg - French Speaking Global Technical Support Representative

Type d'emploi: Permanent
Secteur géographique: London, United Kingdom
Salaire: Competitive + Benefits
Nom: Bloomberg
Posté: 20-02-2012
Le code: 31621
Langues:
Anglais, Français

The Role

Make the most of your IT knowledge in one of the most global and progressive financial environments in the world. Solve issues in areas including Software, Hardware, Biometric Security, Networking and much more, and provide our clients from around the world with the best customer service available. Global Technical Support will give you a chance to use your communication and organizational skills while working with the most powerful tool in the financial industry today.

By solving customers' hardware, software, and networking problems, showing them how they can maximize the benefits from their Bloomberg platforms, and providing outstanding service, you'll be given the opportunity to gain invaluable technical and customer service experience as well as to liaise closely with other departments to generate new ideas, explore new developments, and investigate complex issues. Bloomberg Global Technical Support is an exciting role that offers endless opportunities for individuals that are driven, highly-motivated, and eager to learn.

Responsibilities:

- Day to day support of all our customers in global locations.
- Telephone and remote support of our global customers.
- Knowledge share and updates amongst the team to ensure all team members have the latest information on all ongoing issues

Requirements:

- Business level fluency in English and French
- Experience working in a helpdesk environment
- Proven experience of solving technical issues
- Excellent listening, problem solving and analytical skills
- Outstanding communication skills with the ability to remain calm under pressure and work in a concise, clear and focused manner
- General understanding of IT products and principles